Office Policies

Our Mission

h-medicalCareIt is our mission to provide the most comprehensive and advanced health care and resources to improve the health of you and your family. Our focus is on patient education, patient wellness and health maintenance.

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday – Thursday: 8:00 a.m. – 5:00 p.m.
Friday: 8:00 a.m. – 3:30 p.m.
Saturday: 9:00 a.m. – 12:00 p.m.

Appointments

Your scheduled appointment time has been reserved specifically for you. We request a 24-hour notice if you need to cancel or reschedule your appointment. We are aware that unforeseen events sometimes require missing an appointment, and we appreciate your cooperation.

If you arrive later than 15 minutes from your appointed time, we will have to reschedule you for a future date as it would be otherwise unfair to other patients who may be waiting.

Insurance

Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service.

As a service to our patients, we will bill insurance companies for services. If you have any questions, our courteous staff is always available to answer them.

Non-Discrimination Policy

For patients who reside in the Bastrop HPSA, Family Health Center of Bastrop does not deny access to services due to age, race, color, national origin, gender, sexual orientation or inability to pay. (Nominal fees may apply.) Payment required will be based upon a discounted/sliding fee scale. Documentation to support your request for reduced payment may be required.